Privacy policy

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Preamble

The purpose of this privacy policy is to inform you of our policies and practices regarding the collection, use and disclosure of your personal information.

MOBILITY BIKE SOLUTION is committed to protecting the privacy of prospective customers and visitors to its website. All personal data processing implemented as part of the services accessible complies with applicable local regulations on personal data protection and in particular with the provisions of the French Data Protection Act of January 6, 1978 as amended and the General Data Protection Regulation (EU Regulation 2016/679) or “RGPD”.

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Responsibility for data processing

MOBILITY BIKE SOLUTION, SAS, located at 17 Rue du Coulobre, 24100 Bergerac is responsible for processing the data collected by the various services offered.

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Data security and commitments

MOBILITY BIKE SOLUTION is committed to guaranteeing a high level of protection for the personal data of its customers, prospects, users of its Internet and mobile sites, and any other person whose personal data it processes. Appropriate technical and organizational measures are implemented in order to guarantee a level of security adapted to the risk inherent in its processing operations, to meet regulatory requirements and to protect the rights and data of the persons concerned right from the conception of the processing operations.

MOBILITY BIKE SOLUTION is committed to complying with the regulations applicable to all the personal data processing operations it carries out:

• Your personal data is processed lawfully, fairly and transparently;
• Your personal data is collected for specific, explicit and legitimate purposes;
• Your personal data is stored in a manner that is adequate and relevant to the purposes for which it is processed;
• Your personal data is accurate and kept up to date (inaccurate data deleted or rectified).

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Personal data collected

MOBILITY BIKE SOLUTION undertakes to use the data collected for the purposes of the commercial process (orders) and for the management of the relationship.

In general, the data collected is limited to :

• Personal data such as your surname, first name, e-mail address, postal address, billing address and telephone number.
• Your browsing history, such as pages visited, date of visit, location at time of visit, or IP address.

Information provided in your e-mails or in person is also collected in order to offer a quality service in line with your expectations/needs.

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Purpose of the personal data collected

Your data is mainly used for reservation and purchase purposes (supply of specific services), canvassing, customer loyalty, commercial information, satisfaction surveys, new services designed to improve your customer experience with MOBILITY BIKE SOLUTION, statistical studies, recruitment, after-sales service, processing of your requests and/or complaints.

In addition to cases where your consent has been obtained (in particular to send you personalized offers), the processing of your data for the various purposes mentioned above is necessary in particular:

• To ensure the performance of the service contract;
• To comply with a legal obligation;
• For the purposes of the legitimate interests pursued by MOBILITY BIKE SOLUTION such as the development of new services/offers, the improvement of customer service, etc.

More specifically, your data is used :

• To enable you to benefit from all the services available on the MOBILITY BIKE SOLUTION website;
• To enable you to browse the website;
• To facilitate the completion of administrative formalities relating to reservations and purchases.

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Means of collecting your data

As part of your relationship with MOBILITY BIKE SOLUTION, you may communicate your personal data by various means, in particular on the site, by filling in the various collection forms, when subscribing to the e-newsletter, when submitting an application, when posting comments on social networking pages, when establishing any contact with the company or when transmitting your personal data in any other way.

The IP address is a series of numbers automatically assigned to your computer by your Internet service provider each time you connect. Each time you visit our site, our servers record your visit. MOBILITY BIKE SOLUTION collects IP addresses in order to analyze trends on the site, but does not transmit any information that could identify you.

In order to constantly improve the quality of the services offered on the site, and to ensure that they meet your expectations, MOBILITY BIKE SOLUTION may use “cookies”, text files used to identify your terminal when you connect to one of the services. The deposit of a cookie or tracer in your terminal (computer, tablet, smartphone, etc.) enables MOBILITY BIKE SOLUTION to collect information according to your choice of terminal settings.

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Retention and disclosure of your data

MOBILITY BIKE SOLUTION retains your information for as long as necessary to provide the services you have requested or for other essential reasons such as compliance with legal obligations, dispute resolution and policy enforcement.

MOBILITY BIKE SOLUTION does not sell, rent or share your information with third parties. No information you transmit will be disclosed.

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Right of access and complaint

As data holder, you have the right to access, update, correct inaccurate data or request the deletion of data. You also have the right to lodge a complaint about any matter relating to the processing of this data.

To exercise these rights, please use the contact form.

In accordance with the decree n°2007-451 of March 25, 2007 taken for the application of the law “Informatique & Libertés”, your requests will have to be presented in writing and will have to be signed and accompanied by the photocopy of an identity paper carrying your signature. The request must specify the address to which the reply should be sent. MOBILITY BIKE SOLUTION will have 1 (one) month following receipt of your request to reply.

For your complete information, you have the right to contact the Commission Nationale de l’Informatique et des Libertés (CNIL) in the event that MOBILITY BIKE SOLUTION does not respond to your request within the time limit following your request.

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Statistics and audience measurement

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For more information about cookies and how they are used, please refer to our Cookie Usage Notice.